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Ben Pailthorpe

Specialty insurance

URGENT: Policy Update and Claims Guidance – Middle East Travel Disruption

March 2, 2026March 2, 2026 by Ben Pailthorpe

In light of the ongoing disruptions affecting travel to and through the Middle East, we are providing the following clarity regarding policy coverage and the … Read More

Categories News

Update for policyholders travelling to or via the Middle East

June 25, 2025 by Ben Pailthorpe

With the ongoing situation in the Middle East, we thought it would be prudent to provide some advice for our corporate travel clients (policy prefixes … Read More

Categories News

Marathons, Life Insurance and your heart!

April 18, 2024 by Ben Pailthorpe

This weekend London plays host to the 45th annual Marathon, featuring some of the world’s greatest athletes and thousands of keen runners who will all … Read More

Categories News

The UK Global Health Insurance Card

April 17, 2024 by Ben Pailthorpe

Paul Sandilands, Founder & Non Exec Director, Pulse Insurance: I am writing this on Monday morning. Outside , yet again, torrential rain! Unbelievable! I guess … Read More

Categories News

The Fleet Move a step closer to Treble glory!

February 15, 2024 by Ben Pailthorpe

We are pleased to announce that the Pulse sponsored Ebbsfleet United Under 15 team, known as ‘The Fleet’, have now reached not one but two … Read More

Categories News

Pulse launch new life product

February 2, 2024 by Ben Pailthorpe

Pulse Insurance is excited to share the news of their new life product delivered through Stubben Edge’s Guernsey-based subsidiary, 1Edge Insurance PCC Ltd. and  targeted … Read More

Categories News

Pulse Insurance is supporting Yes to Life

January 24, 2024 by Ben Pailthorpe

Pulse is delighted to be partnering with Yes to Life, the UK’s integrative cancer care charity, to provide life & protection and travel insurance https://yestolife.org.uk/all-news/ … Read More

Categories News

Happy Christmas from all of us at Pulse

December 21, 2023 by Ben Pailthorpe

None of us is getting any younger and while that is not always something we want to shout about, the fact that 2023 marked Pulse’s … Read More

Categories News

Pulse Christmas Opening Hours 2023

December 21, 2023 by Ben Pailthorpe

We, like you, are looking forward to the festive season! All of us at Pulse would like to wish all of our clients, brokers and … Read More

Categories News

Pulse are proud to support the Salvation Army!

December 18, 2023 by Ben Pailthorpe

Pulse’s Head of Entertainment & Special Risks, Ben Pailthorpe, has a long history with the Salvation Army, from volunteering as a teenager through to his … Read More

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  • Home
  • Life
    • Medical Conditions
    • Hazardous Occupations
    • Hazardous Sports & Pastimes
    • Hazardous Countries & Beyond
    • Income Replacement Insurance
    • Personal Accident Insurance
    • Relevant Life is Smart Business
    • Short Term Life Insurance
    • Group Life Insurance
    • Gift Inter Vivos (GIV)
    • International Life Insurance
  • Specialty
    • Pulse Specialty Team
    • Specialist Risks and Our Appetite
    • Entertainment & Special Risks
    • Group Business Travel
    • GlobeTrotter Medical Travel Insurance
    • Kidnap and Ransom Insurance
    • Group Personal Accident & Illness
    • Individual Personal Accident and Illness
    • Other Products Available
    • Claims & Complaints
    • Short-Term Income Protection
    • Unoccupied Property Insurance
  • Sport & Leisure
    • Individual Sports Personal Accident Insurance
    • Leisure Travel Insurance
    • Sports Association Insurance
    • Sports Coaching Insurance
    • Sports Club Insurance
    • Sports League Insurance
    • Sports Team Insurance
    • Sports Event Insurance
    • Sports/Leisure Facility Insurance
    • Sports Travel Insurance
    • Travel Insurance
    • Slimming World Insurance
  • Pulse Health
    • Cancer Care
    • County Medical
  • FAQs
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  • Contact Us

Accessibility

Accessibility modes

Epilepsy Safe Mode
Dampens color and removes blinks
This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.

Readable Experience

Content Scaling
Default
Text Magnifier
Readable Font
Highlight Titles
Highlight Links
Font Sizing
Default

Visually Pleasing Experience

Monochrome
High Saturation
Low Saturation
Adjust Text Colors
Virtual Keyboard
Stop Animations
Navigation Keys

Pulse Insurance Accessibility Statement

Accessibility Statement

  • pulse-insurance-cms.dev.dev02.cslweb.uk
  • November 3, 2026

Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.

If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

  1. Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

    These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

  2. Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.

    Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported in our website

  • Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
  • Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
  • Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
  • ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
  • Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
  • Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

  1. Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
  2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
  3. Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
  4. Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
  5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
  6. Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
  7. Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Browser and assistive technology compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to